Everybody loves doing a good deed. I don't think any of you out there can think of a single time where you did something for someone for altruistic reasons and didn't feel great about it after. Well what if I told you that altruism could also help your business? As we talked about earlier this week with cross-promotions, a little bit of a partnership can actually end up being a...

Crisis management is a topic that has come up in several forms on my blog before. We've talked about using great customer service to avert disaster, how to properly deal with debtors, building rainy-day funds, and even creating time buffers. All of these are important skills to have should a crisis arise. But there are always more skills to learn on this subject, which is why we're discussing it again....

I think it's a pretty safe bet that most of us in our working lives has had one of those bosses who sits back and doesn't do any of the work themselves. They sit in their office playing on their phones, or otherwise doing anything else but working, while everybody else gets things done. Every so often they'll poke their head out of their little hidey-hole to issue commands (which...

So you've been in negotiations with a prospective client for some time (and hopefully been making use of the advice I gave here and here), and you're just about to put signature to contract and seal the deal. Now comes the hardest part. If any of you have ever worked in telesales (which is an absolutely dreadful job, if you're currently in this industry I highly suggest reading the rest...

Getting feedback from your customers is the single best way to identify ways in which your business can improve. Looking at it from the inside is all well and good, but you're too close to it, making it hard to identify the real issues that need fixing, or could be improved. This is why getting feedback from your clients is so incredibly important. They aren't directly tied to the business,...

Every second of every day, the world around us is changing at what can only be described as an alarming rate. In the world of technology, for example, the common household items of today were the stuff of science fiction only a decade or two ago. Don't believe me? Look at the prevalence of touchscreen interfaces, tablet computers, and smartphones. Now go watch a few episodes of Star Trek: The...

Today marks a bit of a sad day for my team and I, as two of my team members say farewell and step out onto their own paths to independent financial success. Tim, who I wrote about here, and Shane, who has worked as a content provider and has been an excellent source of ideas (and the vast majority of pop culture references) found across this blog, are leaving us...

So you've got what you believe is a genius idea that you think has serious potential to make you a lot of money. Heck, you might think this is such a good idea, it has the potential to change the world. That's fantastic news! Good for you! Kudos to you on your creativity. But hold on a second there, tiger. Before you go any further, I want you to consider...