Great Customer Service: A Key To Success
It's as inevitable as death and taxes: everyone reading this has, at one point or another, had to call in to a company's customer service line. You know the drill - get bounced around an automated system, push...
How to build a strong customer referral program
Welcome to our comprehensive guide on referral program examples, where we'll explore the best referral programs, strategies, and practices to help you succeed in building and growing your own referral program here. A well-executed referral program can help...
Effective Customer Loyalty Programs for Small Businesses
Attracting and retaining repeat and loyal customers is the cornerstone of any successful business, and the mining industry is no exception. With abundant options available, it is crucial to stand out from the rest of the competition and...
The Customer (Isn’t Always Right)
I'm sure everyone reading this is familiar with the 19th century expression, "The customer is always right." I'm sure many of you have even used it at one point or another. The idea was actually fairly innovative for...
Mentoring Small Businesses: Discover the 6 Golden Rules to Skyrocket Your Sales!
Attention small business owners! What if I told you that by following the 6 Golden Rules of Small Business Success, you could double your sales in months? Sound too good to be true? Stay tuned to find out...
Make The Most of Your Social Media Accounts
Social media is the single fastest growing method of staying connected with your client base. In today's ultra-connected world, there is no better way to link up with your clients, providing them with useful information, and getting immediate...
Don’t Be Evil: Avoiding A Bad Reputation
By now most people should be familiar with Google's infamous semi-informal company motto, "Don't Be Evil." This is a wonderful standard which every company, large or small, should try and hold itself to. That goes for all of...
Crisis Management: When Things Go Very Wrong
Crisis management is a topic that has come up in several forms on my blog before. We've talked about using great customer service to avert disaster, how to properly deal with debtors, building rainy-day funds, and even creating...
How Loyalty Cards Cultivated Brand Loyalty: 7 Strategies That Still Work
Ever wondered why you're so hooked on those little plastic cards in your wallet? They're not just cards, they're your ticket to a world of rewards and savings. Welcome to the world of loyalty cards. They are a...
10 Foolproof Steps Every Crafter Needs to Turn Their Hobby into a Thriving Business
Ever dreamed of turning that passion of yours into a paycheck? You're not alone. Many have made that leap from hobbyist to entrepreneur. They turned their hobbies into profitable businesses. But how do they do it? What's the...